Clearly, the role of the manager in training is critical. However, it’s not all on the shoulders of managers! Training participants have a role too and can’t sit there blaming management for their poor training outcomes. The problem for most staff when approach training, is that – frankly – they are not good learners. Staff ruin training all the time. Let’s find out why, and how to avoid that!
In professional services, managers play the most important role in training. Not the trainer or expert. Not the participants themselves. Managers – the person to whom your staff report to on a daily basis. Yet managers ruin training. All the time. Let’s find out why and what we can do to help managers support, not ruin, training.
If you want to source training content from internal knowledge, there are a variety of ways to readily achieve this. Like many solutions, there are both simple and powerful alternatives. The training content and objectives will determine whether you need a quick fix or a dedicated solution. In part 2 of this series, we examine additional ways to capture knowledge including social media, presentations, knowledge sharing platforms and eLearning.
If you want to source training content from internal knowledge, there are a variety of ways to readily achieve this. Like many solutions, there are both simple and powerful alternatives. The training content and objectives will determine whether you need a quick fix or a dedicated solution. In part 1 (of 2), let’s consider a range of options to easily capture knowledge for training content.
Training budgets at small to medium professional services firms are often determined via a bottom-up approach, driven by possible training requirements and estimated costs. Let’s consider how to calculate a top-down training budget (including a free training budget calculator) across four key training budget benchmarks. This includes tying the training budget into key business outcomes for the next 12 months (to make training an investment, not an expense).
Studies have long revealed that successful businesses – those with more profit, higher staff engagement, and long-term growth – are often leaders in managing training. They take staff training seriously and ensure managing training forms a part of their strategic planning. Yet many HR and training staff in a professional services firm can face multiple hurdles to implementing training plans. There is great intention to deal with training, but the hurdles to getting started just seem too high to overcome. Here’s five strategies to help overcome those starting hurdles.
Whether you manage a growing range of training topics or are looking for inspiration on how to map out learning pathways, it’s useful to use the concept of a ‘training stream’ within your business. So let’s review the most common training streams found in professional services firms to help you define your most suitable streams.
In part three of our examination of training success, let’s examine the measurements of behavioural change (Kirkpatrick Level 3 measurement). Kirkpatrick Level 3 Behaviour measurement is one of the most valuable measurements for a professional services firm. Without behavioural change, obtaining new outcomes for a business is almost impossible – keep doing what you are doing and you’ll keep getting what you are getting!
Broadly speaking, you have two primary sources for your training content for your professional services firm. First (and traditionally) we have external knowledge. This is knowledge ‘imported’ into your firm from an external source. Second, we have internal knowledge. This is knowledge which already exists within your firm. There are pros and cons to both types of knowledge, and there are scenarios where either could satisfy your training and learning objectives. This article shows how internal knowledge is becoming the new default position for many professional services firms.
One of the keys to successfully sharing knowledge within your organisation is how you select subject matter experts. Whomever you choose will have a reasonably large impact on not just what knowledge is shared, but how it is shared. As a result, its critical to make a wise choice!