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Proudly made and supported here, designed for Australian and New Zealand organisations
How long does it take to implement Tribal Habits?
Not very long at all! Our other FAQ points explore the two phases of getting started with Tribal Habits – “What to expect during onboarding” and “What to expect during implementation”. You can then explore how we continue to support you and your teams on their learning journey with Tribal Habits post-implementation.
You will first experience our Onboarding Phase, followed by our Implementation Phase. How long these take depends on your organisation’s needs however the Onboarding Phase is usually completed in your first two months followed by the Implementation Phase which can vary from a few weeks to several months.
What to expect during onboarding
The first two months of your Tribal Habits experience is known as your Onboarding Phase.
During the onboarding phase you can expect:
- Initial Setup: Get your account and settings configured.
- Training on Key Features: Learn how to create users, build training, run reports, manage enrolments and notifications.
- Technical Assistance: Support with IT setup, where relevant for managed integrations, custom domains and Single Sign-On (SSO).
- Onboarding Catch-Up Sessions: A one hour virtual session via Microsoft Teams with your dedicated learning consultant. This can be booked by you at any time that suits you along the way.
- Onboarding outcome: By the end of the onboarding process, you will be up to speed with our platform, understanding its features and feel confident in implementing your training plans.
What can you expect during an Onboarding Catch-Up Session
It’s important to note that you control the agenda for each onboarding catch up session. Schedule them when you’re ready to deep dive into your goals, or come along prepared to discuss and get advice on any area that aligns with your implementation plans.
An Onboarding Catch-Up Agenda might look something like this:
- Kick-Off: Initial meeting focused on setting goals and understanding the initial setup process.
- Content: Editing our library, creating your own training material, converting existing training or a mix of both. Bring along all your content creators to ensure they’re up to speed quickly.
- Settings: Automation rules, enrolments, notifications and other settings that come into play after your content is created.
- General Q&A: This could be an open Q&A, or a deep dive into a specific area you’d like to focus on, such as enrolments or user management.
What to expect during implementation
Once the onboarding phase is complete, you will transition into the Implementation phase. Implementation time varies between organisations and it may take from a few weeks to several months depending on your needs.
Implementation can be as simple as:
- Create Your First Training: Setup initial content.
- Add Your First Users: Populate your portal.
- Make Your First Enrolments: Enrol learners into training modules or learning pathways.
- Implementation outcome: Once your initial training is rolled out, your portal is ready for ongoing use.
Live support
All admins in Tribal Habits have access to live chat with our Australian support team. Our live chat function allows you to get rapid assistance during Australian business hours. Our team typically replies in less than 15 minutes (often immediately) and, if no-one is available right away, you’ll be notified when they reply (both in the platform and in your email).
Our live chat also includes live status reports, so you can monitor Tribal Habits infrastructure and be alerted to any possible incidents or updates. You can also search our knowledge base from within the live chat function, allowing you to get help 24/7 from our wide range of articles
When chatting with our support team, they can guide you through processes like uploading new users or publishing a new version of a module, or even answer more general questions about ‘How to’ achieve a particular outcome you are seeking.
In addition to training your admins and providing on-going live chat support, we also have an extensive knowledge base of help articles. Our knowledge base covers every aspect and feature of the platform and is kept fully up to date with each new feature release so you can easily search for answers and then follow detailed step-by-step instructions. We also include articles on ‘best practices’ which examine common use cases and how to best achieve them.
The knowledge base is available to every admin, 24/7 and on any device.
On-going, expert advice
We are passionate about learning and are expert learning instructors ourselves. We haven’t just created a learning platform… our specialist team create professional learning content for our libraries and advise a range of organisations and industries on the most effective learning strategies.
Every topic you create in Tribal Habits receives one free review from our expert designers. Even after you utilise all the guidance, processes, templates and feedback built into the platform itself, you can still turn to us to provide human feedback on any modules you’re unsure about.
When you request a topic review, you receive a detailed video review from one of our experts. They’ll talk through ways to improve your topic, enhance learning outcomes, utilise features you may have overlooked or reframe content into more interactive sessions.
If you need an extra pair of hands, we are ready to help. Our teams can be engaged to provide advice on training plans, review your training curriculums or map out how to transfer knowledge into online training. We can even convert existing training materials into online modules in Tribal Habits if you need to accelerate the process or want to get some expert assistance on trickier content.
We want you feel supported and confident to embark on the next phase of your learning management journey.
