Learning Platform Implementation
Tribal Habits makes the process of learning platform implementation easy. Let’s review how you can move training online and ensure your first steps are successful.
How long does it take to implement Tribal Habits?
Not very long. Below we summarise the key steps in your initial learning platform implementation process. You can then explore how we continue to support you and your teams on their learning journey with Tribal Habits post-implementation.
First, your trial portal will become your live portal. This means most of the initial set-up work for your portal is already complete during the trial. In fact, the workload to implement Tribal Habits is far less than other online platforms and can be measured in minutes.
Second, you can import (and update) users via spreadsheet or enabled single-sign-on to auto-create new users. In either case, establishing your initial users takes minutes. Most of the work will be in preparing a spreadsheet of your users to upload.
Third, importing topics from our libraries and establishing initial pathways or enrolments takes minutes. Topics are imported in seconds and it takes less than a minute to activate some due dates, notifications and reminders of each topic.
Fourth, when it comes to creating your own online training, Tribal Habits will be faster than any other alternatives. We have template topics, guided processes, pre-formatted content, built-in feedback and free human reviews. We’ll shortcut you from paper-training to interactive online modules in hours or days – not weeks or months.
Continue reading about on-going support after your initial implementation.
Your implementation process begins with free upfront private training sessions for y our team. Remember that your trial portal will become your live learning portal – so we can begin with your branded platform in place and whatever work you have completed during the trial.
When you start your subscription, you receive a link to book TWO free 60-minute private training sessions (conduct via Zoom).
- Session A – Admin Training. In this session, we accelerate your implementation process by stepping you through the most common admin functions (creating new users, selecting your first modules, setting up training automations).
- Session B – Creator Training. In this session, we dive into the creation of training content. We can work with your existing content which needs to be converted to online training, help plan an initial roll-out or actually start creating your first module.
Both sessions are recorded for replay by future review and new admins and creators too.
Through these sessions, we focus on your organisation’s key objectives. If you need to transform paper-based training into online modules, we can review some of your existing materials and strategies to convert them. If you need to roll out compliance training, we can focus on constructing compliance pathways and automating processes.
If you need additional training sessions for different admins teams or want to regroup to discuss a scenario in depth, that’s fine too. Just reach out to our support team to organise follow-up sessions.
All admins in Tribal Habits have access to live chat with our Australian support team.
Our live chat function allows you to get rapid assistance in Australian business hours. Our team typically replies in less than 15 minutes (often immediately) and, if no-one is available at that minute, you will be notified when they reply (both in the platform and in your email).
Live chat includes live status reports too, so you can monitor Tribal Habits infrastructure and be alerted to any possible incidents or updates. You can also search our knowledge base from within the live chat function, allowing you to get help 24/7 from our wide range of articles.
When chatting with our support team, they can guide you through processes like uploading new users or publishing a new version of a module, or answer more general questions about ‘How to’ achieve a particular outcome you are seeking.
In addition to training your admins and providing on-going live chat support, we also have an extensive knowledge base of help articles.
Our knowledge base covers every aspect and feature of the platform and is kept fully up to date with each new feature release. You can search for answers and then follow detailed step-by-step instructions.
The knowledge base includes articles on ‘best practices’ which examine common use cases and how to best achieve them using the features in Tribal Habits. The knowledge base is available to every admin, 24/7 and on any device.
We are passionate about learning and expert learning instructors ourselves. We don’t just create learning tools, we create learning for our libraries and advise a range of organisations and industries on learning strategies.
First, every topic you create in Tribal Habits receives one free review from our expert designers. Even after you utilise all the built-in guidance, processes, templates and feedback to help you rapidly create your training, you can still tap into human feedback.
When you request a topic review, you receive a detailed video review from one of our experts. They’ll talk through ways to improve your topic, enhance learning outcomes, utilise features you may have overlooked or reframe content into more interactive sessions.
Second, if you need another pair of hands, we are ready to help. Our teams can be engaged to provide advice on training plans, review your training curriculums or map out how to transfer knowledge into online training. We can even convert existing training materials into online modules in Tribal Habits if you need to accelerate the process or want to get some expert assistance on trickier content.