For our Starter 10 plan, you can have unlimited stored users in your portal. You pay for 10 active users per month upfront, and at the end of each month you just pay for any additional unique monthly active users you had that month. A user becomes active on their first login that month, and can then login as many times for the rest of the month after that and only count once.
Larger plans, eg Annual 50; you pay for the minimum 50 users each month upfront for the year at a lower per user cost, and pay for any overrun at the end of each month. The bigger the plan, the lower the per active user price.
Plans range from 10 to 10,000 active monthly users, which covers just about every sized organisation!
Typically, organisations need a plan which represents 30-80% of their total users (depending on your training objectives). This means that if you have, say, 500 employees but only 200 employees tend to use online training each month, you just need a 200 Annual plan.
Remember – your annual plan doesn’t limit your monthly users – it’s just your committed minimum level of monthly users!