AI Basics in the Workplace Training Pathway

Why is the AI Basics Training Pathway Important?

AI tools are already in your workplace. Staff are using them to write emails, summarise documents, plan projects, and research answers — with wildly varying results, and almost no shared standard for how to do it well.

The gap isn’t access to the tools. It’s the basic literacy that turns a novelty into a genuine productivity gain. This pathway closes that gap — giving staff the prompting skills, practical habits, and critical judgment to get consistent, useful results from AI, every time they use it.

Who Should Complete This Course

• Employees who handle customer, financial, or staff data as part of their role
• Staff who work remotely or from home, at least part of the time
• Anyone using email, social media, or AI tools as part of their job
• Any organisation wanting a baseline of security awareness across its workforce

Courses Included

• What AI can do at work (and what it can’t) — Will set realistic expectations of where AI helps — and where it doesn’t.
• Writing better prompts for everyday work tasks — Will help learners get clearer, more useful results from AI tools.
• Getting better results by refining and iterating with AI — Will build the skill of refining AI output through follow-up prompts.
• Using AI as a thinking partner, not just a writing tool — Will show how to use AI to test ideas and work through problems.
• Improving emails, documents, and internal communications — Will apply AI to sharpen everyday written communication.
• Using AI to summarise, extract, and restructure information — Will use AI to cut through long documents and find what matters.
• Using AI to plan and organise your work — Will apply AI to everyday planning and prioritisation.
• Using AI to learn faster at work — Will show how to use AI to pick up new tasks and topics more quickly.
• Automating repeat tasks with saved and scheduled prompts — Will show how saved and scheduled prompts can speed up repetitive tasks.
• Common mistakes people make when using AI at work — Will help learners avoid the most frequent and costly AI usage mistakes.

Pathway Experience

• Will be fully online and accessible anytime
• A logical, sequenced pathway through 10 short courses
• Will be self-paced — pause and resume anytime
• No assessment — a completion certificate will be issued on finishing each course and on completing the full pathway
• Will be built to WCAG 2.2 AA accessibility standards

Assessment

No assessment.

Related Courses

• Information Security: Employee Awareness Training Course
• Information Security: Phishing Awareness Training Course
• Information Security: Social Media Training Course
• Anti-Money Laundering Training Course (AUS Version)
• Anti-Money Laundering Training Course (NZ Version)
• Privacy in the Workplace Training Course (NZ Version)
• Privacy in the Workplace and Recruitment Training Course (NZ Version)
• Competition & Consumer Law Training Pathway (AUS Version)

Learning Outcomes

• Identify where AI tools can and can’t help with everyday work
• Apply prompting techniques to get clearer, more useful results
• Demonstrate improved everyday writing and communication using AI support
• Recognise and avoid common mistakes when using AI at work
• Contribute to a more confident, AI-literate workplace culture

Organisational Benefits

• Build a consistent baseline of practical AI literacy across the team
• Reduce inconsistent or risky informal AI use
• Improve everyday efficiency in writing, planning, and research tasks
• Position the organisation as an early, capable adopter of practical AI skills training