This topic is about best practice approaches when it comes to client service that will achieve a great result, every time. Here we will explore some tried and tested best practice approaches in client service to elevate the nature, longevity and value of the relationships you establish and develop with your clients. We cover four key best practices: make it easy for your clients, think about the long-term, build a personal relationship and keep in touch.
This topic is important because your relationship with your clients is the source of their loyalty. Commercial transactions are the smallest part. This topic brings practical insight and action you can apply right now in your client relationships. Furthermore, best practice client service not only results in client retention, but it can prevent upset clients and client complaints from arising.