This topic is about the awareness and ability of professionals to be an overall effective communicator in their workplace. This topic identifies the key components of communication and communication styles. It examines key listening skills and how to ‘listen to understand’, not just to ‘listen to reply’. There are practical tips for both verbal and non-verbal communication, including a specific analysis of common workplace communication – email, phone and internal meetings.
This topic is important because the modern workplace makes many demands – more tasks, shorter deadlines, increasing change, extra responsibilities. Workplaces are also increasingly diverse, with a range of colleagues from different backgrounds, cultures, genders and personalities. Effective communication skills are critical to drive productivity and create harmonious teams.