Frequently Asked Questions

If you are thinking about whether Tribal Habits may suit your organisation, here are answers to the most popular initial questions we are commonly asked.

Table of Contents

How would you summarise Tribal Habits?

Tribal Habits is a complete learning platform that makes online training easy to create, engaging to learn and simple to manage.

Tribal Habits makes training easy for everyone at your organisation: subject matter experts and training creators, employees and learners and HR and L&D managers.

Tribal Habits is a ‘training team in a box’ with all the required functions to create online training, tap into a ready-made library of online content, share training with learners and manage all training functions.

All organisations receive a private, branded cloud-based learning portal with all user and content management features. You can upload and enrol learners in training, manage reminders, track outcomes and generate reports.

What's in a Tribal Habits subscription?

The core Tribal Habits subscription is called Creator.

With this subscription, you can create unlimited custom training of your own. Capture processes, best practices, documentation, skills, product knowledge and more. You can distribute that training to learners (employees or customers) and manage all training administration

Optionally, add the Tribal Habits Library (for a Creator + Library subscription).

With this optional add-on, you gain access to over 150 modules of ready-made training covering over 400 common lessons. Each module appears in your branding and can be completely customised by you. These library modules are created with the same tools as your own content, so can be seamlessly combined with your training. The library includes Australian-based compliance training as well as a wide range of personal development modules.

Does Tribal Habits support SCORM?

Yes. In fact, Tribal Habits is the only learning platform in the world with both SCORM import and export.

You can upload (import) SCORM modules into your Tribal Habits portal to share with learners (or even combine with Tribal Habits elements). You can upload SCORM 1.2, SCORM 2004, xAPI, cmi5, AICC and Tin Can formats.

You can download (export) content created in Tribal Habits in SCORM 1.2 format using a SCORM link. This allows your Tribal Habits training to be hosted in multiple external learning management systems, with reporting from Tribal Habits back to the learning management system.

What content can I add?

Training created in Tribal Habits utilises a building block editor. Using this editor, you can add over 40 different content layouts including:

  • Images – Upload your own or import from 2 million stock images. Includes built-in image editor for cropping, filters and annotation.
  • Video – Upload video to our dedicated video hosting environment with encoding and secure playback. Or embed videos from YouTube, Vimeo or elsewhere.
  • Quizzes – Create a wide variety of quizzes with optional images, correct / incorrect feedback, retakes and more.
  • Audio – Upload or embed audio recordings, as well as live recording in your browser. Also create amazing narrated slideshows.
  • Files – Add files for learners to download (templates, examples) as well as ask learners to upload completed files for assessment.

Do you have monthly plans?

Yes, we offer monthly plans. Monthly plans allow you to ‘pay as you go’ and charge at the end of each calendar month based on your actual number of active users. These plans are great for initial roll-outs, seasonal usage or smaller organisations.

How are plans calculated?

Unlike most learning platforms, we do not charge based on stored users. Our plans are based on ‘active users’. An active user is a user in your portal who logs in during a calendar month. Active users are only counted on their first log in each calendar month and can then login as much as they like, to create or complete as much training as they like.

So if your organisation has, say, 500 employees but only 200 tend to login in each month, you only need a 200 monthly user plan. Then up to 200 different users can log in every month (and you can create and store unlimited users and training). Don’t worry if you overrun your plan either – you are simply charged for the incremental extra users for that one month at the same monthly rate.

Annual vs month plans?

Our plans are then based on monthly or annual payment. Monthly plans allow you to ‘pay as you go’ and charge at the end of each calendar month based on your actual number of active users. These plans are great for initial roll-outs, seasonal usage or smaller organisations.

Our Annual plans are paid in advance and offer discounted per-user rates. They start from 100 active users per month (every month for the 12 months) and increase in multiples of 50.

There’s an affordable plan for every organisation. Learn more at our Pricing page or contact us to discuss the most suitable plan for your organisation.

Is there a free trial period?

Yes, you can sign up for a free 14-day trial of Tribal Habits. We’ll start with a personalised demo to ensure your portal is set up as you needed it and to answer your initial questions.

We’ll also add in some content from our libraries to suit your objectives. You’ll then have full access to the entire platform during your trial, so you can experience what it’s like to create, explore and manage training in Tribal Habits.

Are there small annual plans?

50 active users per month is our smallest annual plan. It allows up to 50 different active users every month. You can have unlimited stored users and create unlimited training modules. Typically, our monthly plan is cheaper until you have about 40 active users every month, at which point you should consider switching to the 50 active user annual plan instead.

Do you offer discounts?

Yes, our annual plans offer discounts off the standard monthly plans. If your organisation is a not-for-profit or charitable organisation, we also offer additional discounts on all plans. Contact us to discuss further.

How can I get more discounts?

Our annual plans offer increasing discounts as your usage increases – larger monthly usage results in lower per-user costs. We also offer significant discounts on prepaid multi-year plans. Contact us to discuss further.

What are the different user roles?

Tribal Habits has admin, creator and explorer roles. Each role has different levels of access to the portal.Admins have full access and can create new users, review all data and manage training. Creators can edit training content they are assigned to. Explorers are learners – they can explore training they have been enrolled in. Users can be admins, creators and explorers or any combination.

What roles count towards plans?

Everyone who uses Tribal Habits, whether it’s for exploring training, creating training, or managing training, counts towards your plan’s active user limit. You can upgrade your plan anytime if you need to.

What happens if we stop subscribing?

When your plan expires, we keep your portal for six months in case you want to renew your plan. Your portal will be locked while you have no plan (we do not offer a free plan). After six months, we permanently delete your data from our servers, and we can’t restore it. If you’d prefer we delete your data as soon as your plan ends, let us know, and we’ll take care of it right away.

Can we stop subscribing at any time?

If you have a monthly plan, you may cancel your subscription at any time. You’ll have access to your data for the remaining days of your monthly subscription with a final payment due on the 1st day of the next calendar month. After this, you won’t be charged for any additional months and your portal will be locked.

If you have an annual subscription, you can cancel within 30 days of purchase for a full refund.

Can we upgrade plans at any time?

You can upgrade to a larger plan at any time to add more capacity for active users each month. Remember that you can have unlimited stored users, so you can always create more users at any time regardless of your plan. Your plan is only based on how many of those users are active each month. Contact us to discuss further as required.

Where are your policies for...

Click here to review our Terms of Use.

Click here to review our Privacy Policy.

Click here to review our Security Practices.

Who owns the training content?

All content you create is owned by your organisation. No ifs, buts or maybes – if you create the content, then you own the content. This is clearly outlined in our Terms of Use too.

Can I sell courses via Tribal Habits?

Tribal Habits doesn’t offer an integrated eCommerce feature at this time.

However, it is very easy to use other options – landing pages, eCommerce sites – to collect sign-up details and payment information before giving learners access to courses. You can then export your learners via spreadsheet for easy upload into Tribal Habits – a single upload to set-up new users, populate key date, enrol in purchased training and trigger invitation emails!

We do this ourselves from our own online store, which has 10-100 sales every day and is managed with an easy automated spreadsheet process. Contact us to learn more about tips/tricks in selling online training.

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