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Frequently Asked Questions

If you are thinking about whether Tribal Habits may suit your organisation, here are answers to the most popular initial questions we are commonly asked.

Table of Contents

How would you summarise Tribal Habits?

Tribal Habits is a complete learning platform that makes online training easy to create, engaging to learn and simple to manage, regardless of your experience or skill level.

Tribal Habits makes training easy and enjoyable for everyone at your organisation, whether they’re subject matter experts, training creators, employees, learners, or HR and L&D managers.

Tribal Habits is a ‘training team in a box’ with all the required functions to create online training, tap into a ready-made library of online content, share training with learners and manage all training functions.

All organisations receive a private, branded cloud-based learning portal with all user and content management features. Organising your enrolments and learners is made easy with administration functions such as uploading and enrolling learners in training, managing reminders, tracking outcomes and generating reports.

What's in a Tribal Habits subscription?

Everything you need to manage your online training.

  • Create online training modules on any topic, including blended learning
  • Manage online and offline grading and assessments
  • Share learning through a secure, branded cloud portal to any device 24/7
  • Track all training completion data AND learner contributions
  • Record all learning: external workshops, licences, CPD/CLE, skills and more

Your Tribal Habits subscription allows you to create unlimited customised training of your own. Capture processes, best practices, documentation, skills, product knowledge and any other knowledge vital to your organisation. Learning can be distributed to employees or customers and managed by the portal Administrator/s.

Access hundreds of modules of ready-made training covering over 400 common lessons across common industries or topics. Each module appears in your branding and can be completely customised by you. These library modules are created with the same tools as your own content, so can be seamlessly combined with your training. The library includes Australian-based compliance training as well as a wide range of personal development modules.

Does Tribal Habits support SCORM?

Yes. You can upload (import) SCORM modules into your Tribal Habits portal to share with learners (or even combine with Tribal Habits elements) and our system is fully compatible with SCORM 1.2, SCORM 2004, xAPI, cmi5, AICC and Tin Can formats.

You can also link to content created in Tribal Habits via SCORM 1.2 format using a SCORM link. This allows your Tribal Habits training to be hosted in multiple external learning management systems, with reporting from Tribal Habits back to the learning management system.

What content can I add?

Training created in Tribal Habits utilises a building block editor. Using this editor, you can add over 45 different content layouts including:

  • Video – Upload video to our dedicated video hosting environment with encoding and secure playback. Or embed videos from YouTube, Vimeo or elsewhere.
  • Images – Upload your own or import from 2 million stock images. Includes built-in image editor for cropping, filters and annotation.
  • Interactions – ’Choose your own adventure’ type Scenarios, flipcards, buttons, tabs, accordions, interactive images (Hotspots), AI narrated slides, timelines, processes, carousels, insights, quotes and more.
  • Quizzes – Create a wide variety of quizzes with optional images, correct or incorrect feedback, retakes and more in both graded and ungraded assessments. Offline, manually graded assessments are also possible.
  • Audio – Upload or embed audio recordings, as well as live recording in your browser. Also create amazing narrated slideshows.
  • Files – Add files for learners to download (templates, examples) as well as ask learners to upload completed files for assessment.
  • Social Learning – Utilise module-focused forums, create polls and view learner’s previous answers which are visible to everyone across the platform.

Do you have monthly plans?

No, but our Lite plan has no minimum users so you only pay for the number of active users per month.

How are plans calculated?

Unlike most learning platforms, we do not charge based on stored users. Our plans are based on ‘monthly active users’. A monthly active user (or MAU) is someone who logs into your portal at least once during a calendar month. Monthly active users are only counted on their first log in each month and can then login as much as they like, to create or complete as much training as they like.

So if for example, your organisation has 500 employees but only 200 login in each month, you only need a 200 monthly active user plan. Also, up to 200 different users can log in each month (and you can create and store unlimited users and training). Don’t worry if you exceed your plan – we will simply bill you for the number of additional users for that one month at the same per user rate.

How do our plans work?

Our Lite Plan is based on a small annual fee, plus monthly payments based on your active user usage. This is our low-cost plan for smaller organisations with less than 50 learners or for irregular or seasonal usage. This plan allows you to ‘pay as you go’ and you are charged at the end of each calendar month based on your actual number of active users. This is our most flexible, but most expensive plan.

We then offer a number of what we call ‘Active’ plans which are paid in advance and offer discounted per-user rates. Most organisations utilise an annual plan to access advanced features and reduce costs, and have more than 50 active users per month.

There’s an affordable plan for every organisation. Learn more at our Pricing page or contact us to discuss the most suitable plan for you.

Is there a free trial period?

Yes, although we find it’s not always necessary. Your introduction to the platform will begin with a personalised demo to ensure your portal is set up as you need it, to give you an extremely realistic view of how the system will work for you in real time, to delve deeply into your requirements to ensure Tribal Habits is a good fit for your organisation, and to answer your initial questions.

We find a 14 day trial beneficial for those who have used the platform before, or those that are tech savvy and familiar with similar software. We’ll add in some content from our libraries to suit your objectives, and you’ll then have full access to the entire platform in your organisation’s branding.

Are there small plans?

Yes, our Lite plan caters to smaller organisations or for unpredictable or seasonal usage. You pay an annual platform fee to host your portal, however there’s no minimum requirement for active users – you simply pay at the end of the month for the number of users that logged in for the month. You can have unlimited stored users and create unlimited training modules.

Do you offer discounts?

Yes, we have a range of active plans which offer increasing discounts for larger usage.

If your organisation is a not-for-profit or charitable organisation (NFP, NPO or CO) we also offer a 20% discount on all plans.

What user roles exist in the platform?

Tribal Habits offers a wide range of user roles within our system, allowing organisations to adjust levels of access to suit their needs.

  • Admins have full access and can create new users, review all data and manage training. There are many different levels of admins to help you manage internal access and processes. You can have unlimited admins in your portal.
  • Creators can edit training content they are assigned to as a creator. You can allow certain creators the ability to freely start new modules, or restrict editing to assigned modules. You can have unlimited creators in your portal.
  • Explorers are learners – they can explore training they have been enrolled in.
  • Assessors are instructors, coaches or trainers assigned to modules to assess manually graded activities – like tasks, event attendance, essay questions or uploaded submissions.
  • Managers have oversight of their teams, including notification options, reporting and even the option to enrol their staff directly into training.
  • Mentors can be assigned to each learner to receive notifications within certain modules or at certain times to assist in mentoring or coaching.

Which user roles are counted as active users?

Everyone who uses Tribal Habits, whether it’s for exploring training, creating training, or managing training, counts towards your plan’s active user limit. You can however upgrade your plan at anytime, as the need arises.

What happens if we stop subscribing?

When your plan expires, we keep your portal for six months in case you wish to renew your plan. Your portal will be locked while you have no plan (we do not offer a free plan). After six months, we permanently delete your data from our servers with no ability to restore it. If you’d prefer we delete your data as soon as your plan ends, let us know, and we’ll take care of it right away.

Can we upgrade plans at any time?

You can upgrade to a larger plan at any time to add more capacity for active users each month. Remember that you can have unlimited stored users, so you can always create more users at any time regardless of your plan. Your plan is only based on how many of those users are active each month. Contact us to discuss further as required.

Where are your policies for...

Click here to review our Terms of Use.

Click here to review our Privacy Policy.

Click here to review our Security Practices.

Who owns the training content?

All content you create is owned by your organisation. No ifs, buts or maybes – if you create the content, then you own the content. This is clearly outlined in our Terms of Use too.

Can I sell courses via Tribal Habits?

You sure can!

Tribal Habits doesn’t offer an integrated eCommerce feature – instead we allow you to connect your Tribal Habits portal with dozens of popular online shops via our Zapier integration. You can then set-up your shop using the best online store for you – WooCommerce, Shopify, BigCommerce, SquareSpace – and integrate that with your training in Tribal Habits to automate enrolments by your learners.