Working with Difficult People Training Course
$27.50 inc. GST
Working with difficult people is a reality of every workplace. This course covers the four most common communication styles and gives you practical strategies to adapt how you communicate — so you can work more effectively with colleagues and managers who operate differently to you. Whether you’re dealing with a clash of personalities, an abrasive manager, or a co-worker who consistently frustrates you, this training gives you a clear approach to handle it with less stress and more confidence.
Designed for any employee regardless of role or industry, this course is built around real workplace dynamics — not abstract theory. Learners leave with practical tools they can apply immediately. A digital certificate of completion is issued at the end of the course.
This course will take approximately 39 minutes to complete.
Why is the Working with Difficult People Training Important?
Personality clashes and communication friction are among the most common sources of workplace disengagement, conflict, and turnover. When employees lack the tools to work through these difficulties, small tensions can escalate — affecting not just the individuals involved but the broader team culture.
This course directly addresses that gap by giving employees concrete strategies to adapt their communication style, manage difficult co-worker dynamics, and work constructively with managers they may find challenging. Rather than avoiding conflict or absorbing ongoing frustration, learners develop the skills to change how they respond — and in doing so, improve their day-to-day experience at work.
Who Should Complete This Course
- Employees who are struggling to communicate or work effectively with one or more colleagues
- Staff experiencing friction with a manager and looking for practical ways to improve that relationship
- Team members who want to build stronger interpersonal skills and reduce workplace tension
- Any employee interested in understanding communication styles and improving their teamwork skills
Topics Covered
- Working with different communication styles
- Working with difficult co-workers
- Working with a difficult manager
Course Experience
The Working with Difficult People Training Course is fully online and accessible anytime from any device. The course uses interactive, scenario-based learning to place learners in realistic workplace situations — making the strategies easier to understand and apply. Learners can complete the course at their own pace, pausing and resuming as needed.
This course has no formal assessment. On completion, learners receive an instant digital certificate suitable for personal records or professional development tracking. The course meets WCAG 2.2 AA accessibility standards and is written in plain language suitable for all literacy levels.
Assessment
No formal scored assessment – instead, reflection points and knowledge checks are embedded throughout
Related Courses
- An Introduction to Emotional Intelligence Training Course
- Communicating Effectively in the Workplace Training Course
- Verbal Communication: Foundation Skills Training Course
- Verbal Communication: Advanced Skills Training Course
- Building Personal Resilience Training Course
- Managing Teams for Better Performance Training Course
- Team Culture: Assessing and Managing Training Course
- Strategies to Manage Burnout in the Workplace Training Course
- Community Impact and Social Responsibility Training Course (AUS Version)
Learning Outcomes
By the end of this course, learners will be able to:
- Identify the four main communication styles and recognise how each appears in workplace interactions
- Apply strategies to adapt their own communication style to work more effectively with others
- Describe practical approaches to working constructively with difficult co-workers
- Respond to challenging dynamics with a difficult manager in a measured, professional way
- Contribute to a more positive, collaborative team environment through improved interpersonal skills
Organisational Benefits
- Reduce interpersonal conflict and the disruption it causes to team performance and morale
- Lower the risk of grievances, complaints, and difficult conversations escalating into formal processes
- Support employee retention by giving staff the tools to work through friction rather than disengage or leave
- Build a workforce with stronger communication and interpersonal skills — applied day to day, not just in training
- Demonstrate investment in employee wellbeing and a positive workplace culture
| Platforms | Desktop, laptop, tablet or mobile (widescreen) |
| Browsers | Chrome, Edge, Firefox and Safari are supported (typically versions from 2019 onwards). IE11 is not supported |
| Hosting | Enrol in Tribal Habits portal |
| Accessible | Yes, meets WCAG 2.2 guidelines at a Level AA standard – More info on WCAG 2.2 here |
Description
Why is the Working with Difficult People Training Important?
Personality clashes and communication friction are among the most common sources of workplace disengagement, conflict, and turnover. When employees lack the tools to work through these difficulties, small tensions can escalate — affecting not just the individuals involved but the broader team culture.
This course directly addresses that gap by giving employees concrete strategies to adapt their communication style, manage difficult co-worker dynamics, and work constructively with managers they may find challenging. Rather than avoiding conflict or absorbing ongoing frustration, learners develop the skills to change how they respond — and in doing so, improve their day-to-day experience at work.
Who Should Complete This Course
- Employees who are struggling to communicate or work effectively with one or more colleagues
- Staff experiencing friction with a manager and looking for practical ways to improve that relationship
- Team members who want to build stronger interpersonal skills and reduce workplace tension
- Any employee interested in understanding communication styles and improving their teamwork skills
Topics Covered
Topics Covered
- Working with different communication styles
- Working with difficult co-workers
- Working with a difficult manager
Experience
Course Experience
The Working with Difficult People Training Course is fully online and accessible anytime from any device. The course uses interactive, scenario-based learning to place learners in realistic workplace situations — making the strategies easier to understand and apply. Learners can complete the course at their own pace, pausing and resuming as needed.
This course has no formal assessment. On completion, learners receive an instant digital certificate suitable for personal records or professional development tracking. The course meets WCAG 2.2 AA accessibility standards and is written in plain language suitable for all literacy levels.
Assessment
No formal scored assessment – instead, reflection points and knowledge checks are embedded throughout
Related Courses
- An Introduction to Emotional Intelligence Training Course
- Communicating Effectively in the Workplace Training Course
- Verbal Communication: Foundation Skills Training Course
- Verbal Communication: Advanced Skills Training Course
- Building Personal Resilience Training Course
- Managing Teams for Better Performance Training Course
- Team Culture: Assessing and Managing Training Course
- Strategies to Manage Burnout in the Workplace Training Course
- Community Impact and Social Responsibility Training Course (AUS Version)
Outcomes
Learning Outcomes
By the end of this course, learners will be able to:
- Identify the four main communication styles and recognise how each appears in workplace interactions
- Apply strategies to adapt their own communication style to work more effectively with others
- Describe practical approaches to working constructively with difficult co-workers
- Respond to challenging dynamics with a difficult manager in a measured, professional way
- Contribute to a more positive, collaborative team environment through improved interpersonal skills
Organisational Benefits
- Reduce interpersonal conflict and the disruption it causes to team performance and morale
- Lower the risk of grievances, complaints, and difficult conversations escalating into formal processes
- Support employee retention by giving staff the tools to work through friction rather than disengage or leave
- Build a workforce with stronger communication and interpersonal skills — applied day to day, not just in training
- Demonstrate investment in employee wellbeing and a positive workplace culture
Accessibility
| Platforms | Desktop, laptop, tablet or mobile (widescreen) |
| Browsers | Chrome, Edge, Firefox and Safari are supported (typically versions from 2019 onwards). IE11 is not supported |
| Hosting | Enrol in Tribal Habits portal |
| Accessible | Yes, meets WCAG 2.2 guidelines at a Level AA standard – More info on WCAG 2.2 here |