An Introduction to Negotiation Skills Training Course
$27.50 inc. GST
An Introduction to Negotiation Skills teaches employees how to improve their own position, or their organisation’s, in any negotiated deal. Learners work through the nature of negotiation, adopt a proven method called Principled Negotiation, and examine each component of that method, including the tactics the other side may use. The course closes with the skills that set great negotiators apart, giving learners a clear view of where to build their capability next.
Designed for Australian and New Zealand workplaces, the course takes around 86 minutes to complete online and includes an instant digital certificate on completion.
This course will take approximately 86 minutes to complete.
Why Is An Introduction to Negotiation Skills Training Important?
Most serious incidents in industrial and site-based work involve an unsafe act, such as bypassing a guard, skipping an isolation step, or working without the right PPE. Experienced workers who know the correct procedure often commit these acts. The cause is rarely a gap in knowledge. The usual causes are time pressure, familiarity, and small shortcuts that become normal because nothing has gone wrong yet.
Australian work health and safety laws require workers to take reasonable care for their own safety and the safety of others. Workers must also follow reasonable instructions, policies and procedures. Having the right procedures and permits in place does not meet that obligation by itself if day-to-day behaviour on site has drifted away from them.
This course gives workers the tools to recognise that drift in themselves and their crew, and to correct it before it leads to harm.
Who Should Complete This Course
- Employees who work around machinery, isolation points, or PPE-controlled tasks in manufacturing, warehousing, construction or maintenance
- Supervisors or leading hands responsible for day-to-day safety standards on site or on the floor
- Contractors or casual staff who have completed site induction and need a behavioural safety refresher
- Any experienced worker who wants to catch their own shortcuts and speak up confidently when they see someone else’s
Topics Covered
- What is negotiation about?
- What are the key elements in negotiations?
- Using principled negotiation in practice
- What are the common mistakes in negotiations?
- What are the characteristics of a good negotiator?
Course Experience
- Fully online and accessible anytime
- Interactive and scenario-based learning
- Self-paced completion (pause and resume anytime)
- No formal assessment — learners complete all course content to finish
- Instant digital certificate on completion
- Accessible design (WCAG 2.2 AA compliant; suitable for all literacy levels)
Assessment
- No formal assessment for this topic
Related Courses
- Consultative Selling and Sales Relationships Training Course
- Understanding the Psychology of Selling Training Course
- Understanding the Client Buying Cycle Training Course
- Handling Difficult Situations and Conversations Training Course
- Verbal Communication: Advanced Skills Training Course
- Building Strong Working Relationships Training Course
- Working with Difficult People Training Course
- An Introduction to Emotional Intelligence Training Course
- An Overview of Business Continuity Management Training Course
Learning Outcomes
By the end of this course, learners will be able to:
- Explain what negotiation is and why a structured method produces better outcomes than tactics alone
- Apply the Principled Negotiation method to prepare for and conduct a negotiation
- Recognise common tricks used by the other side and respond without giving ground unnecessarily
- Assess whether a proposed outcome is fair for yourself, your team and your organisation
- Identify the negotiation skills to develop next through further training
Organisational Benefits
- Protect margin and contract value by reducing unnecessary concessions in client and supplier negotiations
- Equip client-facing staff to represent your organisation’s interests, not the other party’s
- Build a consistent, shared negotiation approach across sales, service and leadership teams
- Strengthen long-term client and supplier relationships through fair, win/win outcomes
- Identify negotiation skills gaps across your team to guide follow-on training decisions
| Platforms | Desktop, laptop, tablet or mobile (widescreen) |
| Browsers | Chrome, Edge, Firefox and Safari are supported (typically versions from 2019 onwards). IE11 is not supported |
| Hosting | Enrol in Tribal Habits portal |
| Accessible | Yes, meets WCAG 2.2 guidelines at a Level AA standard – More info on WCAG 2.2 here |
Description
Why Is An Introduction to Negotiation Skills Training Important?
Most serious incidents in industrial and site-based work involve an unsafe act, such as bypassing a guard, skipping an isolation step, or working without the right PPE. Experienced workers who know the correct procedure often commit these acts. The cause is rarely a gap in knowledge. The usual causes are time pressure, familiarity, and small shortcuts that become normal because nothing has gone wrong yet.
Australian work health and safety laws require workers to take reasonable care for their own safety and the safety of others. Workers must also follow reasonable instructions, policies and procedures. Having the right procedures and permits in place does not meet that obligation by itself if day-to-day behaviour on site has drifted away from them.
This course gives workers the tools to recognise that drift in themselves and their crew, and to correct it before it leads to harm.
Who Should Complete This Course
- Employees who work around machinery, isolation points, or PPE-controlled tasks in manufacturing, warehousing, construction or maintenance
- Supervisors or leading hands responsible for day-to-day safety standards on site or on the floor
- Contractors or casual staff who have completed site induction and need a behavioural safety refresher
- Any experienced worker who wants to catch their own shortcuts and speak up confidently when they see someone else’s
Topics Covered
Topics Covered
- What is negotiation about?
- What are the key elements in negotiations?
- Using principled negotiation in practice
- What are the common mistakes in negotiations?
- What are the characteristics of a good negotiator?
Experience
Course Experience
- Fully online and accessible anytime
- Interactive and scenario-based learning
- Self-paced completion (pause and resume anytime)
- No formal assessment — learners complete all course content to finish
- Instant digital certificate on completion
- Accessible design (WCAG 2.2 AA compliant; suitable for all literacy levels)
Assessment
- No formal assessment for this topic
Related Courses
- Consultative Selling and Sales Relationships Training Course
- Understanding the Psychology of Selling Training Course
- Understanding the Client Buying Cycle Training Course
- Handling Difficult Situations and Conversations Training Course
- Verbal Communication: Advanced Skills Training Course
- Building Strong Working Relationships Training Course
- Working with Difficult People Training Course
- An Introduction to Emotional Intelligence Training Course
- An Overview of Business Continuity Management Training Course
Outcomes
Learning Outcomes
By the end of this course, learners will be able to:
- Explain what negotiation is and why a structured method produces better outcomes than tactics alone
- Apply the Principled Negotiation method to prepare for and conduct a negotiation
- Recognise common tricks used by the other side and respond without giving ground unnecessarily
- Assess whether a proposed outcome is fair for yourself, your team and your organisation
- Identify the negotiation skills to develop next through further training
Organisational Benefits
- Protect margin and contract value by reducing unnecessary concessions in client and supplier negotiations
- Equip client-facing staff to represent your organisation’s interests, not the other party’s
- Build a consistent, shared negotiation approach across sales, service and leadership teams
- Strengthen long-term client and supplier relationships through fair, win/win outcomes
- Identify negotiation skills gaps across your team to guide follow-on training decisions
Accessibility
| Platforms | Desktop, laptop, tablet or mobile (widescreen) |
| Browsers | Chrome, Edge, Firefox and Safari are supported (typically versions from 2019 onwards). IE11 is not supported |
| Hosting | Enrol in Tribal Habits portal |
| Accessible | Yes, meets WCAG 2.2 guidelines at a Level AA standard – More info on WCAG 2.2 here |