Competition & Consumer Law Training Pathway (AUS Version)

Why is the Competition & Consumer Law Training Pathway Important?

Most consumer law violations don’t happen because someone was dishonest. They happen because a staff member made a claim they couldn’t back up, handled a warranty complaint the wrong way, or said something in a sales conversation that crossed a line they didn’t know existed.

The consequences — complaints, disputes, and regulatory attention — fall on the organisation, not the individual. This pathway gives staff a clear understanding of their obligations in the situations where those lines are most likely to be crossed: customer interactions, sales conversations, product and warranty handling, and dealings with other businesses.

Who Should Complete This Course

• Employees who handle customer, financial, or staff data as part of their role
• Staff who work remotely or from home, at least part of the time
• Anyone using email, social media, or AI tools as part of their job
• Any organisation wanting a baseline of security awareness across its workforce

Courses Included

• Introduction — Understand why consumer law matters and where it applies in everyday work.
• Conduct and statements — Recognise what staff can and can’t say or claim when dealing with customers.
• Safety and warranties — Understand product safety responsibilities and warranty obligations.
• Dealing with other organisations — Apply consumer law obligations when representing your organisation in dealings with other businesses.

Pathway Experience

• Fully online and accessible anytime
• A logical, sequenced pathway through 4 short courses
• Self-paced — pause and resume anytime
• Assessed — 100% pass rate required for every course in this pathway
• Introduction: 15/15 correct answers required
• Conduct and Statements: 12/12 correct answers required
• Dealing with other organisations: 12/12 correct answers required
• Safety and Warranties: 15/15 correct answers required
• Assessed certificate issued per course upon passing
• Pathway-level completion certificate issued automatically on completing all four courses
• Accessible design (WCAG 2.2 AA compliant; suitable for all literacy levels)

Assessment

Yes, 4 assessments. 1 in each topic.

Related Courses

• Anti-Money Laundering Training Course (AUS Version)
• IT Security Training Pathway
• AI Basics in the Workplace Training Pathway
• Information Security: Employee Awareness Training Course
• Information Security: Phishing Awareness Training Course
• Information Security: Social Media Training Course
• Sexual Harassment Awareness for Employees Training Course (AUS Version)
• Wellbeing Focus Pathway

Learning Outcomes

• Identify the situations where consumer law obligations apply
• Apply appropriate conduct when making statements or claims to customers
• Understand warranty and product safety responsibilities
• Respond appropriately when dealing with other organisations on the business’s behalf

Organisational Benefits

• Reduce the risk of misleading or non-compliant statements to customers
• Improve consistency in how staff handle warranty and product safety questions
• Lower exposure to legal and reputational risk from customer-facing conduct
• Demonstrate a documented, organisation-wide approach to consumer law awareness