Cultural and Linguistic Diversity Awareness Training Course (NZ Version)
$27.50 inc. GST
This course explores what it means to be culturally and linguistically diverse (CALD) in a New Zealand context — and what workplaces can do to better support and include people from diverse backgrounds. Learners will examine national statistics on cultural and linguistic diversity, consider the challenges CALD individuals can face in employment, and gain practical strategies for fostering genuine inclusion at work. While the term “CALD” is commonly used in Australia, this course also acknowledges the New Zealand preference for terms such as “ethnic communities” or “culturally and ethnically diverse groups” — reflecting the same ideas through a local lens.
Designed specifically for New Zealand workplaces, the course draws on local data, examples, and context relevant to Aotearoa. On completion, participants receive an instant digital certificate confirming their understanding of cultural and linguistic diversity in the workplace.
This course will take approximately 20 minutes to complete.
Why is the Cultural and Linguistic Diversity Awareness Training Important?
Nearly one in three people in New Zealand were born overseas, and hundreds of languages are spoken across the country. Despite this, CALD individuals can still face significant barriers — including discrimination, language difficulties, and difficulty finding employment that matches their qualifications and experience. When workplaces lack awareness of these challenges, the result can be poor team cohesion, missed talent, exclusion, and complaints.
New Zealand organisations have a responsibility to provide workplaces that are inclusive and representative of the communities they serve. Understanding the needs and strengths of culturally and linguistically diverse employees and customers helps build better teams, improve service delivery, and contribute to a fairer, more equitable society.
This course builds that awareness and offers practical steps that any workplace can act on.
Who Should Complete This Course
- Employees who work alongside colleagues or customers from culturally and linguistically diverse backgrounds
- Managers and team leaders are responsible for building inclusive team environments
- HR and People & Culture professionals supporting diversity, equity, and inclusion initiatives
- Any worker who wants to better understand and contribute to a diverse and respectful workplace
Topics Covered
- CALD people in New Zealand
- CALD people and employment
- Workplace strategies for supporting CALD people
Course Experience
This course is fully online and accessible at any time, from any location. It uses interactive, scenario-based learning to help participants connect course content to real workplace situations. Learners can complete the course at their own pace, pausing and resuming whenever needed.
This course does not include a formal assessment. On completion, participants receive an instant digital certificate — ready to save, share, or add to compliance records. The course is designed to WCAG 2.2 AA accessibility standards and is suitable for learners across a broad range of literacy levels.
Assessment
No formal scored assessment – instead, reflection points and knowledge checks are embedded throughout
Related Courses
- Cultural and Linguistic Diversity Awareness Training Course (AUS Version)
- Disability Awareness and Inclusion Training Course (NZ Version)
- Anti-Bullying and Anti-Harassment for Employees and Workers Training Course (NZ Version)
- Anti-Bullying and Anti-Harassment for Managers Training Course (NZ Version)
- Sexual Harassment Awareness Training Course (NZ Version)
- Communicating Effectively in the Workplace Training Course
- Verbal Communication: Foundation Skills Training Course
- Empathy in the Workplace Training Course
- An Introduction to Emotional Intelligence Training Course
- Duty of Care for Employees Training Course
- Aboriginal and Torres Strait Islander Cultural Awareness Training Course (AUS Version)
Learning Outcomes
By the end of this course, learners will be able to:
- Identify what cultural and linguistic diversity means in the New Zealand workplace context
- Recognise the challenges that CALD individuals may face in employment
- Describe the makeup of culturally and linguistically diverse communities in Aotearoa
- Apply practical strategies to support and include CALD colleagues and customers
- Contribute to a workplace culture that reflects and respects New Zealand’s diversity
Organisational Benefits
- Reduce discrimination risk — Build consistent awareness across teams to reduce the likelihood of exclusionary behaviours, complaints, and grievances
- Improve team performance — Organisations that actively include diverse talent benefit from broader perspectives, stronger problem-solving, and better decision-making
- Strengthen service delivery — Understanding the needs of CALD customers and communities leads to more effective, accessible, and responsive services
- Support audit and reporting readiness — A documented, accessible training record demonstrates active commitment to inclusive workplace practices
- Attract and retain diverse talent — Workplaces that invest in cultural awareness are better positioned to recruit, engage, and retain employees from diverse backgrounds
| Platforms | Desktop, laptop, tablet or mobile (widescreen) |
| Browsers | Chrome, Edge, Firefox and Safari are supported (typically versions from 2019 onwards). IE11 is not supported |
| Hosting | Enrol in Tribal Habits portal |
| Accessible | Yes, meets WCAG 2.2 guidelines at a Level AA standard – More info on WCAG 2.2 here |
Description
Why is the Cultural and Linguistic Diversity Awareness Training Important?
Nearly one in three people in New Zealand were born overseas, and hundreds of languages are spoken across the country. Despite this, CALD individuals can still face significant barriers — including discrimination, language difficulties, and difficulty finding employment that matches their qualifications and experience. When workplaces lack awareness of these challenges, the result can be poor team cohesion, missed talent, exclusion, and complaints.
New Zealand organisations have a responsibility to provide workplaces that are inclusive and representative of the communities they serve. Understanding the needs and strengths of culturally and linguistically diverse employees and customers helps build better teams, improve service delivery, and contribute to a fairer, more equitable society.
This course builds that awareness and offers practical steps that any workplace can act on.
Who Should Complete This Course
- Employees who work alongside colleagues or customers from culturally and linguistically diverse backgrounds
- Managers and team leaders are responsible for building inclusive team environments
- HR and People & Culture professionals supporting diversity, equity, and inclusion initiatives
- Any worker who wants to better understand and contribute to a diverse and respectful workplace
Topics Covered
Topics Covered
- CALD people in New Zealand
- CALD people and employment
- Workplace strategies for supporting CALD people
Experience
Course Experience
This course is fully online and accessible at any time, from any location. It uses interactive, scenario-based learning to help participants connect course content to real workplace situations. Learners can complete the course at their own pace, pausing and resuming whenever needed.
This course does not include a formal assessment. On completion, participants receive an instant digital certificate — ready to save, share, or add to compliance records. The course is designed to WCAG 2.2 AA accessibility standards and is suitable for learners across a broad range of literacy levels.
Assessment
No formal scored assessment – instead, reflection points and knowledge checks are embedded throughout
Related Courses
- Cultural and Linguistic Diversity Awareness Training Course (AUS Version)
- Disability Awareness and Inclusion Training Course (NZ Version)
- Anti-Bullying and Anti-Harassment for Employees and Workers Training Course (NZ Version)
- Anti-Bullying and Anti-Harassment for Managers Training Course (NZ Version)
- Sexual Harassment Awareness Training Course (NZ Version)
- Communicating Effectively in the Workplace Training Course
- Verbal Communication: Foundation Skills Training Course
- Empathy in the Workplace Training Course
- An Introduction to Emotional Intelligence Training Course
- Duty of Care for Employees Training Course
- Aboriginal and Torres Strait Islander Cultural Awareness Training Course (AUS Version)
Outcomes
Learning Outcomes
By the end of this course, learners will be able to:
- Identify what cultural and linguistic diversity means in the New Zealand workplace context
- Recognise the challenges that CALD individuals may face in employment
- Describe the makeup of culturally and linguistically diverse communities in Aotearoa
- Apply practical strategies to support and include CALD colleagues and customers
- Contribute to a workplace culture that reflects and respects New Zealand’s diversity
Organisational Benefits
- Reduce discrimination risk — Build consistent awareness across teams to reduce the likelihood of exclusionary behaviours, complaints, and grievances
- Improve team performance — Organisations that actively include diverse talent benefit from broader perspectives, stronger problem-solving, and better decision-making
- Strengthen service delivery — Understanding the needs of CALD customers and communities leads to more effective, accessible, and responsive services
- Support audit and reporting readiness — A documented, accessible training record demonstrates active commitment to inclusive workplace practices
- Attract and retain diverse talent — Workplaces that invest in cultural awareness are better positioned to recruit, engage, and retain employees from diverse backgrounds
Accessibility
| Platforms | Desktop, laptop, tablet or mobile (widescreen) |
| Browsers | Chrome, Edge, Firefox and Safari are supported (typically versions from 2019 onwards). IE11 is not supported |
| Hosting | Enrol in Tribal Habits portal |
| Accessible | Yes, meets WCAG 2.2 guidelines at a Level AA standard – More info on WCAG 2.2 here |