INDUSTRIES

LMS for Financial Services

Financial services compliance training

Keep CPD, compliance and conduct training evidenced across every adviser, licence and office.

Financial advisers face mandatory CPD hours every year, and ASIC is acting against those who don’t comply. AML/CTF, privacy and conduct obligations all have to be trained, tracked and evidenced too, across every adviser, representative and branch.

Financial services compliance training
Industry Reality

The biggest training challenges in financial services

An IT consultancy sells what its people know. Keeping that knowledge current, consistent and in the business is the training challenge, and your team handles sensitive client data while they do it.

01

CPD has to be tracked and reported, every year.

Financial advisers must complete mandatory CPD hours each year across set categories, with a minimum in ethics, and credit and broking roles carry their own. The licensee has to monitor it, keep records and notify ASIC of anyone who falls short.

ASIC is already acting against advisers who don’t comply. That makes CPD an evidence and reporting problem for the firm, not just the individual.

02

Compliance training is constant and has to be evidenced.

AML/CTF, privacy, conduct and policy acknowledgements are standing obligations, not annual events, and each one has to be trained and recorded.

When an auditor, AUSTRAC or ASIC asks, you have to show who completed what and when, not go looking for it.

03

Onboarding and policy sign-offs can't run on paper.

New starters are often onboarded with circulated documents, many never returned or filed, and policy acknowledgements get lost the same way.

Tribal Habits runs induction, acknowledgements and recertification in one place, so there’s a record of who signed off on what.

04

Training has to stay consistent across branches.

Advisers, authorised reps and new branches rarely train the same way, so gaps in what's done and what's owed build up fast. Tribal Habits assigns training by role, team, division or branch, and keeps completion visible across the licence.

Our financial services industry clients

Industry Reality

The complete training system for financial services

Start with existing content where it helps. Build the training that is specific to your firm. Manage CPD, compliance and records from the same platform.

Pre-built Training

Editable Training Library

Start with the hundreds of editable modules in the training library, including AU/NZ compliance, conduct, privacy, information security, leadership and workplace skills. Add your own policies, product and advice-process content as you need it, without waiting on a specialist to build it for you or a developer to publish it.

Financial services topic builder
Build your own

Interactive Course Builder

Turn your products, advice processes, policies and internal know-how into structured, engaging modules using interactive building blocks and Sage AI. Add blended elements for supervised sign-off, and customise courses, certificates and branding to match your firm.

Financial services report
Training Management

Full LMS Features

Automate enrolments, reminders and CPD and compliance pathways. Integrate with your HRIS and practice systems. Full reporting including completions, assessment scores, and CPD and certification expiries. Give branch and team managers visibility over their own people only.

Learning and development made easy. I have had fantastic time using Tribal Habits as our online learning platform - it makes setting up and growing a learning and development program from scratch simple to do, with a great user interface and terrific learning modules off the shelf or bespoke

Sally - Law Firm Director Strategic Communication

Rated 5 out of 5
The Difference

What a better financial services training system looks like

The same organisation. A completely different training operation.

Before Tribal Habits

With Tribal Habits

CPD sits across spreadsheets, provider certificates and advisers' own records.

CPD activity, categories and completion are tracked in one place and can be evidenced per adviser for licensee monitoring and ASIC reporting.

Onboarding and policy sign-offs are circulated as documents, many never returned or filed.

Enrolment and acknowledgement happen in the platform, with a record of who completed what and when.

Evidence of mandatory and AML/CTF training has to be pulled together when an auditor or regulator asks.

Completion and assessment records are available through the LMS and can be filtered or exported when required.

Library content is locked, so every gap means building from scratch or going without.

Modules are editable, so you adapt them to your products, licence and process rather than starting over.

A changed policy or obligation becomes another all-staff email that may or may not be read.

The relevant training is updated in the platform and delivered to the people who need it.

Pre-Built Training Library

Training built for how ANZ financial services runs

Firm-wide obligations covered, your products and advice built by you

The library includes 500+ editable modules spanning workplace topics, among them AU/NZ compliance, conduct, privacy, information security, leadership and people management. Start with what’s built, then tailor it to your products, licence and roles.

Modules referencing AU/NZ legislation are reviewed by external legal firms as required, including McCullough Robertson, LegalVision and Dentons.

For the CPD and training unique to your firm, use the course builder and Sage AI to turn products, advice processes, policies and internal expertise into structured, trackable training that updates as regulation and products change.

Current relevant library topics include (we are regularly adding more)
01

Anti-bullying & anti-harassment (employees & managers)

02

Sexual harassment awareness (employees and managers)

03

Equal employment opportunity (employees & managers)

04

Ethics: Employees and workers / Leaders and managers

04

Managing professional boundaries

01

Privacy in the workplace (AU & NZ)

02

Information Security: Employee awareness (AU)

03

Information Security: Phishing awareness

04

Preventing accidental data breaches (AU)

05

Responsible AI usage

01

Anti-money laundering - Essentials / Advanced (AU)

02

Conflict of interests (AU & NZ)

03

Fraud, corruption awareness and prevention (AU & NZ)

04

Whistleblowing awareness (AU & NZ)

05

Competition/Consumer law series (AU)

06

Modern slavery awareness (AU)

07

Introduction to Environment, Social & Governance (ESG)

08

Banking industry overview (AU)

09

Contract management series (AU)

01

Psychosocial hazards (employees and managers)

02

Mental health awareness (employees and managers)

03

The right to disconnect (AU)

04

Strategies to manage burnout / stress in the workplace

05

Managing staff underperformance (AU & NZ)

06

Coaching and developing staff

01

Best practices in client service

02

Handling customer complaints

03

Helping vulnerable callers

04

Understanding and managing client expectations

Pricing

Transparent pricing, based on who actually trains

Most staff don’t do training every month, which is why Tribal Habits charges on monthly active users (someone who logs in at least once during the month). This means you only pay for the people who log in and train each month.

How Monthly active user pricing works

You only pay when someone actually trains

Most LMS platforms charge per seat, whether the user logs in or not. Tribal Habits uses Monthly Active User pricing, so you only pay for an adviser, broker or support staff member when they log in and train that month. Store your full headcount, including casuals and authorised reps, at no extra cost.

View Tribal Habits Pricing here!

How Monthly active user pricing works

What it looks like in practice

A licensee with 80 staff across three offices commits to a 40 MAU plan. In a given month, active users might include new starters completing induction, advisers completing CPD and ethics training, staff completing AML/CTF and privacy refreshers, and managers reviewing updated policies. In a compliance push, usage may rise for a month; extra users are charged at the plan rate. In quieter months, stored users who do not log in do not count toward usage.

What matters beyond the training content

Why do financial services teams choose Tribal Habits?

CPD, AML/CTF and compliance training, induction, product and advice processes, and your own internal courses can all sit in one learning platform.

Training can be assigned by role, team, branch or division, with reporting that shows what has been completed, what is still due, and where follow-up is needed before an audit or CPD deadline.

Pricing
Pricing

Pay for who trains, not stored users

Monthly active user pricing means casuals, authorised reps and seasonal staff only count when they log in. No per-seat fees for people who aren't using the platform. 

Support
Support

Australian-based support team

No offshore helpdesks. Our Customer Support comes from a local Australian-based team who understands how financial services firms operate in ANZ and the compliance environment they work in. 

Security
Security

Australian hosted, ISO 27001 certified

Your training data, and the data of all the people connected to it, stays in Australia. ISO 27001 certification gives you the security expected when handling staff and client financial information. 

Integrations
Integrations

Works with your existing tools

HRIS and practice systems, SSO, and thousands more via Zapier or the Public API. Automate enrolments and keep learner data in sync across offices without manual admin. 

The reporting process is also simple to use and great that users can monitor their own progress as well as managers and any other stakeholder required.”

Michelle - Policy, Risk and Compliance Manager

Rated 5 out of 5

Frequently Asked Questions

Can we track CPD for our advisers and other staff?

Yes. CPD activities can be assigned, completed and recorded, with CPD goals and completion reporting per learner, and records can be exported for licensee monitoring and ASIC reporting. Existing CPD records can be imported via bulk upload. [Confirm exact point-category and cap handling, and external-CPD logging, with product before publishing. A demo flagged historical point-in-time reporting (who was overdue as at a past date) as a gap.]

Can Tribal Habits help with our AML/CTF and compliance training?

Yes. The library includes anti-money laundering, privacy, conduct and fraud modules you can assign, track and evidence, and you can add your own procedures in the course builder. The platform manages the training and the records; it is not an AML/CTF transaction-monitoring or GRC system. Library modules are general information, not legal advice, and a module your firm edits is no longer in its reviewed form.

Can we build training on our own products, policies and advice processes?

Yes. This is one of the strongest financial services use cases for Tribal Habits. Your team can build training around firm-specific products and processes using the integrated course builder, and existing documents, videos and templates can be incorporated into the training.

Do we need an instructional designer to create our own courses?

No specialist authoring software is required. Tribal Habits uses a guided course-building process designed for internal subject-matter experts, HR and operations staff, not only L&D specialists. Sage AI provides additional assistance during content creation.

Can we import our existing records when we move from another platform?

Yes. Existing users and records can be brought in via bulk upload, so a provider shutting down or a locked, hard-to-edit platform does not mean starting from scratch.

Can different advisers, roles and branches receive different training?

Yes. Enrolment rules, groups, teams and learning pathways control which training different learners receive, including by role, branch or division.

Can we assign training automatically when someone joins?

Yes. Enrolment automation means new starters and authorised reps can be enrolled into induction and role-based training without someone assigning it manually each time.

Do you provide financial-services-specific courses?

The Tribal Habits library includes relevant compliance, conduct, privacy and workplace-skills modules. It is not positioned as a library of adviser technical CPD content. Those firm- and role-specific topics can be built in the course builder or logged from external providers.

Can our training be updated when an obligation or policy changes?

Yes. Content created in Tribal Habits can be edited inside the platform. Copied library content is also editable. Note that editing a library compliance module means it is no longer legally verified in its original form.

Where is Tribal Habits hosted?

Tribal Habits data is hosted in Australia. The platform is ISO 27001 certified.

How does pricing work?

Tribal Habits primarily uses Monthly Active User pricing. Users count toward usage when they log in during a calendar month. Your firm can store users who are not currently training without paying for them as active users.