• The trusted Australian LMS. Build your own learning. Only pay for active users!
STORE

|

LOGIN

Contact Sales

DEMO

Tribal Habits LMS Support

We want you to succeed and create fantastic training, so we’ve built plenty of support into the Tribal Habits LMS. From tailored onboarding and expert topic reviews to real-time chat support and AI-powered tools like Sage, you’ll have everything you need to deliver engaging, professional training.

Onboarding

Tribal Habits is committed to setting you up for success from the very beginning. Our comprehensive onboarding experience includes:

  • Kick-off Meeting: A session to clarify your goals, establish responsibilities, and set timelines.
  • Implementation Pathway: A tailored series of resources placed directly in your portal, including:
    • Welcome articles outlining best practices and Tribal Habits’ features.
    • 15 step-by-step guides covering everything from platform setup to advanced configurations.
    • Example scenarios from organisations of various sizes to guide decision-making.
  • Onboarding Catch-up Sessions: 3 additional sessions with our learning consultants. These sessions are tailored to your needs—whether that’s migration support, curriculum planning, hands-on training for creating content, or addressing specific goals for your organisation.

We want to make sure your administrators and creators will feel confident and capable as they roll out your training platform.

Women having an learning platform onboarding LMS Support session

Topic Reviews

Every piece of training content you create in Tribal Habits can benefit from a complimentary expert review. Our team provides a detailed 10-15 minute video analysis of your topic, packed with constructive tips and innovative ideas. This free service is designed to:

  • Identify opportunities for enhancement: Spot areas where interactivity, engagement, or clarity could be improved.
  • Inspire creativity: Gain fresh perspectives and expert recommendations to elevate your training materials.
  • Showcase platform features: Learn how to maximise the use of Tribal Habits unique tools and elements.

These reviews are a great way to level up your courses and future training you create.

Free topic review
Man performing a content polish

Content Polish / Conversion

We offer two low cost tailored services to support you in crafting high-quality interactive modules:

  • Content Polish: If you’ve built a module but feel it could use a little extra finesse, our team can step in. We apply best practices to refine your work—improving layouts, streamlining wording, and adding engaging visuals or interactive activities. Perfect for ensuring your content has maximum impact.
  • Content Conversion: Need help getting started? We offer a low-cost solution where we create a first version of your course, whether it’s from a PDFs, PowerPoint, or workbooks. This gives you a strong foundation to build on. Some clients use this as a learning opportunity to take over the process themselves, while others opt for additional support to fast-track getting their content into the portal.

This service accelerates your training delivery while ensuring professional results that resonate with learners.

Sage helping a Tribal Habits user improve their training course

Sage

Sage, our intelligent digital learning coach, is your guide to creating better training content, faster. Integrated directly into the Tribal Habits platform, Sage assists with:

  • Real-Time Feedback: Receive instant suggestions for improving module clarity, structure, and engagement.
  • Building Block Support: Learn how to make the most of the platform’s features, from quizzes and multimedia to interactive scenarios.
  • Content Validation: Ensure your training materials meet instructional design best practices.

With Sage, creators have the confidence and support needed to produce professional-grade learning experiences, regardless of their technical expertise.

Read More About Tribal Habits AI
Madison White Logo

The AI Guide, Sage, is a wonderful function in helping create a training module as well as letting us know if the training was too long, too short, where we could leverage videos or images and lots of other tips and techniques. Our experience with Tribal Habits has been great.

PCYC Queensland logo

If you want a online learning platform partner that offers second to none service and support then Tribal Habits should be on top of your list.

Manny's Music logo

There is a really helpful AI feature called “Sage” that can suggest improvements to modules. Customer experience and support is second to none. The team are always willing to help me with a query and you can tell they’re also great human beings.

Tribal Habits community

Learn, Connect, and Grow with Our Community Events

Our team is deeply committed to learning and fostering a strong community where you can upskill, share ideas, and create impactful training. We’re here to support your journey in mastering our software and achieving your L&D goals. Through our community-driven events, we help you stay ahead with the latest features and best practices.

Join sessions like our Creator Masterclass and Fresh Habits, where we explore software updates, upcoming features, and hands-on techniques for crafting engaging e-learning. Connect with fellow creators, exchange insights, and build better training together!

Knowledge Base

Our extensive and searchable knowledge base is your go-to resource for all things Tribal Habits. It includes:

  • Step-by-step guides for onboarding, content creation, and administration.
  • Best practices for effective training delivery.
  • Detailed articles on troubleshooting and advanced configurations.

Regularly updated with the latest features and tips, the knowledge base empowers you to find quick solutions and stay ahead of the curve.

Check out our knowledge base
Person looking up the Tribal Habits knowledge base
a woman sitting in a chair with a laptop

More than Tech Support

Need help fast? Tribal Habits’ in-platform support chat connects you with our Australian team of learning experts for same-business-day responses (often within an hour). The chat system is designed to:

  • Provide real-time answers from experts who understand learning—not just tech support.
  • Escalate complex issues to Teams for direct, screen-shared assistance.
  • Email updates if you’re offline when a response is ready.

This ensures your administrators always have access to quick, effective support.

Status Page

The Tribal Habits Status Page keeps you informed about platform performance at all times. Features include:

  • Real-time updates on uptime, incidents, and maintenance.
  • Historical data on resolved issues for transparency.
  • Notifications for planned upgrades to minimize disruptions.

This transparency builds trust and ensures your organisation can plan ahead confidently.

Click Here for Current Status
Man checking Tribal Habits for outages on the status page

Trusted by leading organisations

Proudly made and supported here, designed for Australian and New Zealand organisations
Max-Safe Logo
Madison Group Enterprises Logo
Melbourne Racing Club Logo
Casella Family Brands Logo
Mercer Logo
The Lost Dogs Home Logo
HiKoki Logo
Rivalea Logo
Store Dj Logo
Seda Logo
Screen Queensland Logo
DV Connect Logo
Play Matters Logo
NSW Aboringinal Land Council Logo
Challenge Logo
Moreton Bay Regional Council Logo
Statim logo
Aurora Energy logo
Concinty logo
Hutchinson Ports logo
Language Loop logo
Next Ed logo
NSW Farmers logo
Raygen logo
Speak & Swallow logo
T & G logo
BPC logo
Jigsaw Tax logo
O Bagel logo
Oscar Group logo
Provecta logo
Stage School Australia logo
Dream Big Australia logo

I absolutely love Tribal Habits. The system, the support, the team.

Turners & Growers logo

Outstanding. The best customer support you could ask for and they are constantly developing and enhancing the tool. If you’re looking for a new , agile system, Tribal Habits is a great option.

Mercer White Logo

The Customer Support is fantastic – response time to problems is basically immediate.

Frequently Asked Questions

How do I access support services?

Support services can be accessed directly within your portal via the Admin Help section. This includes the knowledge base, chat support, status updates, and more.

Do you offer phone support?

No, we use in platform chat with fast response and resolution times. Complex issues may be escalated to Microsoft Teams for direct assistance.

Can you help us migrate existing data to Tribal Habits?

Yes, we assist with data migration through guides or direct support during your onboarding sessions. Complex migrations may require additional consulting.

What is the Topic Review service?

A free service where our experts provide a 10-15 minute video analysis of your training module, offering insights and suggestions for improvement. Please note this service can only be requested once per topic.

Can you help us convert existing materials into online training?

Yes, we can transform documents, slides, or videos into interactive online training. This is a low cost service to create the first version of your training.

How do I find answers to common platform questions?

Use the searchable knowledge base in the Admin Help section to quickly locate guides, FAQs, and troubleshooting articles. Our knowledge base can be found here!

What is the response time for support inquiries?

We respond within the same business day, often within an hour during support hours. Our support team are learning experts that understand the context, it’s not just tech support.

Are there additional costs for support services?

General support is included in your subscription. Additional services like data migration, content conversion, and content polish are available at an extra cost.

What should I do if the platform isn’t working?

Check the live status page for updates on platform issues. If the issue persists, contact support via chat.

Do you offer training for new administrators or creators?

Yes, our onboarding process includes training sessions. Additional consulting can be booked for more in-depth training.

What are the support hours?

Our support team operates during Australian business hours, with same-business-day responses.

What is included in the onboarding process?

Onboarding includes a kick-off meeting, an Implementation Pathway with 15 step-by-step guides, and 3 additional training sessions via Teams.

How long does the onboarding process take?

Onboarding timelines vary but we typically allow 2 months. It depends on your organisation’s needs and schedule.

What does the Content Polish service include?

Our team implements expert recommendations to refine your module, enhancing layouts, wording, and interactivity.

What is Sage, and how does it help?

Sage is a digital learning coach that provides real-time feedback on module creation, offering tips to improve clarity and engagement.

Can I check for outages of the Tribal Habits platform?

Yes, our live status page provides updates on uptime, maintenance schedules, and any active incidents. Our status page can be accessed here!

Can I suggest new features for the platform?

Yes, of course, we love to hear your ideas. Use the Admin Help chat to submit feature suggestions. Our team reviews all ideas and provides updates on potential implementation.

How do I report a technical issue or bug?

Use the Admin Help chat to report any issues. Our team will review and resolve them promptly, escalating as needed.